Shipping Policy
Packed in 1–2 business days, delivered in 4–7.
Last updated August 6, 2026
Last updated: August 6, 2026. We currently ship to all 50 US states and the District of Columbia. We do not ship internationally at this time.
How long delivery takes
Your total delivery time is the handling time plus the transit time:
| Stage | Time | Days counted |
|---|---|---|
| Handling (packing your order) | 1–2 business days | Monday – Saturday |
| Transit (carrier delivery) | 3–5 business days | Monday – Saturday |
| Total | 4–7 business days |
These are estimates, not guarantees. Carrier delays, severe weather and public holidays can add time.
Order cut-off
Orders placed before 2:00 PM Central Time begin handling the same day. Orders placed after the cut-off begin handling the next fulfilment day. We pack Monday to Saturday, so an order placed at 4:00 PM CT on Saturday starts handling on Monday.
Shipping rates
| Order value | Cost | Estimated delivery |
|---|---|---|
| Under $75 | $5.95 | 4–7 business days |
| $75 and over | Free | 4–7 business days |
The exact shipping charge is shown at checkout before you pay. Sales tax, where it applies, is calculated at checkout based on your delivery address.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. Tracking can take up to 24 hours to start updating after the carrier scans the parcel.
Delivery addresses
Please double-check your address at checkout. We cannot redirect a parcel once it has been handed to the carrier. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a second shipping charge may apply.
If your order is late
If your parcel has not arrived within 7 business days of your order confirmation, email support@dcyphr.us with your order number. We will open a trace with the carrier.
If we cannot ship your order within the time stated above, we will notify you, give you a revised shipping date, and offer you the choice of waiting or cancelling for a prompt full refund. This is your right under the FTC Mail Order Rule and we honour it without argument.
Lost or damaged parcels
If tracking shows delivered but the parcel is not with you, check with neighbours and your building’s mail room first, then contact us within 7 days and we will investigate with the carrier. If a parcel is confirmed lost in transit, or arrives damaged, we replace it or refund you in full.
Returns
Returns are covered separately in our Return & Refund Policy — 7 days from delivery, with a free prepaid label.
Contact
ESPINOZA TECHNOLOGIES LLC
3200 Washington Street, Madisonville, KY 42431, United States
support@dcyphr.us