Return & Refund Policy

Last updated: August 6, 2026. This policy applies to orders placed on dcyphr.us and shipped within the United States.

Your return window

You have 7 days from the date your order is delivered to request a return. Requests made after the seventh day fall outside this policy and we may not be able to accept them.

We accept returns for both defective and non-defective items — you do not need a fault to return something. If you simply do not want it, that is reason enough.

Condition of returned items

Items must come back in new condition:

• Unworn and unwashed
• Original tags still attached
• Free of stains, odours, pet hair and alterations
• Returned in or with its original packaging where practical

We inspect every return. Items that arrive worn, washed, altered or without tags cannot be refunded, and we will contact you to arrange their return to you at no charge.

Items we cannot accept

• Items returned after the 7-day window has closed
• Items that are not in new condition, as described above
• Gift cards

Exchanges

We accept exchanges. If you need a different size or colour of the same style, say so when you start your return and we will send the replacement as soon as the original reaches us. Exchanges are subject to the same 7-day window and the same condition requirements. If the size or colour you want is unavailable, we refund you instead.

How to start a return

1. Email support@dcyphr.us within 7 days of delivery. Include your order number and which items you are returning.
2. We reply with a free prepaid return label for you to download and print. There is no charge for the label — return shipping is on us.
3. Pack the items securely, attach the label, and hand the parcel to the carrier.

Returns are handled by mail. We do not have a retail location, so please do not bring items to any address in person.

Return shipping and fees

• Return shipping: free. We provide the prepaid label.
• Restocking fee: none. We do not charge one.
• Original outbound shipping: refunded in full when the return is due to our error or a defective item. On a change-of-mind return, the original shipping charge is not refunded.

Refunds

Once your return arrives and passes inspection, we issue your refund to the original payment method. Refunds are processed within 30 days of us receiving the returned item; in practice most are issued considerably sooner. How quickly the money appears on your statement after that is up to your bank or card issuer.

We will email you when your refund has been issued. If 30 days have passed since your return was delivered to us and you have not heard from us, contact support@dcyphr.us and we will trace it.

Damaged, defective or incorrect items

If something arrives damaged, faulty or simply is not what you ordered, email support@dcyphr.us with your order number and a photograph. We will send a replacement or a full refund, including any shipping you paid, and you will not be asked to cover return postage. Please tell us within the 7-day window so we can put it right quickly.

Cancelling an order

Orders can be cancelled before they are handed to the carrier. Because we pack quickly, email us as soon as possible with your order number. Once a parcel has shipped, use the return process above instead.

Returns address

Use only the address printed on the prepaid label we send you. Parcels sent to any other address may not reach us and cannot be refunded.

Contact

ESPINOZA TECHNOLOGIES LLC
3200 Washington Street, Madisonville, KY 42431, United States
support@dcyphr.us

We reply to every email within one business day, Monday to Friday.